Frequently Asked Questions

Please see below for the most commonly asked questions.   If these do not help, please contact our Customer Service Department.

Operational Queries

Why don't I have any water?

Water may be turned off due to one or more of the following reasons:

  • Disconnection for non-payment or a bad check received for payment
  • Repair of pipes at your house or apartment
  • Maintenance work in your area (check our website for details)

NOTE: If you are a tenant, first check with the resident manager or owner of the apartments to see if they know the reason the water is turned off

My water reading is very high

Visitors:  Visitors can make a huge difference to your water bill., using up to 125 gallons of water per person per day extra.

Building Works:  Are you building, mixing concrete or have workers on site.  This can all add up to extra water usage

Faulty Appliance:  If you have a dripping tap, or a leaking toilet your water usage will be higher.  A dripping tap can waste as much as 30 gallons a week.

Your Garden:  Have you been irrigating the garden for longer this month?

Leaks:  Please click here for information on how to check for leaks

Increased Billing Period:   The reading may be covering a longer period of time (e.g. a month with 31 days) or you might have recently moved home.

My water pressure is low

The main reasons for low pressure are burst pipes and home plumbing problems.   High demand in the morning and the number of people sharing a water supply can all cause low pressure.

Billing Queries

When is my bill produced?

Bills are produced on the first working week of each month.   Meter readings take place on the last day of the month.

How can I change to paperless billing?

When you sign up for “My Account” you can register for EBilling or paperless billing.

Do you take credit and debit cards?

We will accept American Express, Visa and Mastercard.

How do I change the name on my account?

Please contact us via phone or email with any changes to the name on your account.

How do I pay on-line?

You can make payment via local banks online bill payment facilities or to Provo Water via our secure customer portal.  We accept all major credit cards for online payments.   If you have already registered, please log into your account to view your bill.  Please click here to register for an online account today.

Do I need to pay for the on-line service?

The on-line service is complimentary to all of our customers.

You obviously have to pay your water bill!

Will you email me a copy of my bill?

We will send you an email when your bill is ready to view online.  This will be around the 14th of every month.  Your bill is due to be paid within 14 days of receipt.

How can I get a copy of my bill?

You can download a copy of your bill from “My Account”, or we can provide one to you by visiting our office.

Can you text me my bill?

In special circumstances, we will be able to text a bill, but all of your information can now be found on-line in your account.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you very shortly.